Transport and Guarantee

Quality Guarantee

What is a quality certification?

Our philosophy is transparency. That’s why all our products are guaranteed and certified to offer the best quality at the best price.

The quality certification is performed by companies authorized by the competent Official Authorities, to ensure the quality of the product specified on the label. These companies are always external to the processing companies to prevent any influence.

What proportion of fat and bone has a ham and a shoulder ham?

A ham contains approximately a 50% of fat, bone and hoof.

A shoulder ham contains approximately a 60% of fat, bone and hoof.

Before any shipment we examine the product. However, if you find out your ham is not up to your expectations, as per our quality guarantee, please stop eating it and send it back to us. We will change it for another one or we’ll return your money back, following our money back guarantee.

Ranges of weights on whole hams and products in pieces

The hams and shoulder hams with a specific weight may be more or less (+-)200gr from the announced weight.

For the products in pieces, ham or sausage, the ranges of weight may be more or less (+-)100gr from the announced weight.

Money back guarantee

Can you return a product?

You can return your product if your receive a wrong product, it’s damage or any of the returning conditions is acomplished.

What should you do to return a product?

Please contact us indicating:

• Order number.
• What product you want to return and what the problem is.
• Would you prefer to change the product for another one or would you prefer to get the money back?

Conditions for returning a product:

• The return communication must be sent to us within 10 days after reception of the product.
• The return must be in the original packaging.
• The product returned must weigh at least 85% of original weight.

Once we have received your message we will show you how to return the product. JAMONarium will pay the return postage.

When we receive the returned product, we will send you a similar one or we will refund the amount you paid if it meets the return conditions. Otherwise, the product will be send back to the customer who will have to support the shipping costs. If there’s no reply from the customer in the coming 5 days, we will understand that there is no interest in the product, so it will be destroyed.

How to schedule your delivery? 

To store certain products for you and not shipping right after your order, but in a specific date, follow these steps:

1- Make the purchase in our online store today.

2- In the cart, before end with the order process, you could introduce a comment about your shipment preferences. Write down a note saying the approximate date when you want your parcel to be delivered (with a margin of 1 day).  

3- Once end with the payment process of your order, send a message through the form with the order number and date of delivery.

4- We will confirm you with an email that your order will be sent on your request.

5- At time to ship your order, you will receive an email with the confirmation of your shipping.

6- You will receive your order on the requested days.

You could reserve the products and make sure the stock in tight dates, as it is Christmas time, and so forget about to make your order just the days before the desire delivery date.

Also, if you are in a hotel, or if your order is a birthday gift for a friend, it will be useful to schedule our order.